Welcome to Ginunique Boutique! Here you'll find answers to common questions about our handmade products, ordering, shipping, care, and more.
ORDERS & PROCESSING
How long does it take to process my order?
Ready-to-ship orders are typically processed within 3–7 business days. Processing time does not include shipping transit time. If additional time is needed, you'll be contacted using the information provided with your order.
Are your products ready to ship?
Most products available in the Ginunique Boutique shop are handmade in small batches and ready to ship unless otherwise stated in the product listing.
Do you accept custom orders?
Ginunique Boutique currently focuses on our available small-batch handmade products rather than custom orders.
Will sold-out products be restocked?
Some designs may be restocked depending on fabric availability and demand, while others may be limited and may not return. Because our products are handmade in small batches, quantities can vary.
SHIPPING
How will I know when my order ships?
Once your order has been prepared and shipped, you'll receive a shipping confirmation at the email address provided during checkout.
Can I track my order?
When tracking is available for your shipment, tracking information will be included in your shipping confirmation.
HANDMADE PRODUCTS
Are all Ginunique Boutique products handmade?
Ginunique Boutique's sewn products are handmade in small batches. Because each piece is individually made, slight variations in fabric placement, stitching, and construction may occur. These small differences are part of the character of handmade work.
Will my product look exactly like the product photo?
Your product will be made from the same design or fabric shown in its listing; however, pattern placement may vary from piece to piece. This means your handmade item may have its own unique placement of colors, florals, graphics, or other design elements.
What materials do you use?
Materials vary by product and may include cotton fabric, duck canvas, vinyl, interfacing, fleece, and coordinating hardware. Specific materials and construction details are provided in individual product listings when applicable.
How should I care for my Ginunique product?
Care depends on the materials used in each product. Please refer to the Materials + Care section on the individual product page for care instructions specific to your item.
PRODUCTS & AVAILABILITY
Why are some products available in limited quantities?
Ginunique Boutique operates in small batches rather than mass production. Quantities may be based on available fabric, materials, and the number of pieces made during a production run.
What is Lagniappe?
A Little Lagniappe is where you'll occasionally find something extra from the Ginunique sewing room—including limited pieces, past designs, creative experiments, and handmade surprises. Quantities are limited, and once they're gone, they may not return.
Will you be adding new products?
Yes. New products and designs may be added as they're completed, along with restocks of selected favorites. Follow Ginunique Boutique on Facebook and Instagram for product updates and behind-the-scenes peeks.
RETURNS & ORDER CONCERNS
Do you accept cancellations, returns or exchanges?
Cancellations
We gladly accept cancellation requests submitted within 24 hours of purchase.
After the 24-hour cancellation window, your order may already be in processing and may no longer be eligible for cancellation.
Returns & Exchanges
Due to the handmade, small-batch nature of Ginunique Boutique products, returns and exchanges are not accepted.
Please review product descriptions, dimensions, materials, photos, and other product details carefully before placing your order.
Sale Items & Gift Cards
Sale items and gift cards are final sale and cannot be returned or exchanged.
What if there's a problem with my order?
Your satisfaction with your Ginunique purchase is important. If your order arrives damaged, you receive an incorrect item, or you have another concern with your order, please contact reginabartee@ginuniqueboutique.com.
When contacting us, please include your name, order number, and a brief description of the issue. Photos may also be requested when applicable.
We aim to respond to order concerns within 1 business day and will work with you to review the issue and determine an appropriate resolution.